Service Policy

Last updated: 2026-04-13

1. What razacar Is

razacar is a structured carpooling platform connecting daily commuters in Karachi who share routes and timings.

razacar is not a ride-hailing service. We facilitate structured, recurring commute arrangements between verified users.

2. Who Can Use razacar

Passengers

  • Any commuter with a regular, recurring route in Karachi.
  • Must register with a valid email and route details.
  • Must agree to scheduled pickup times and locations.

Drivers

  • Must own a registered, roadworthy vehicle.
  • Must provide valid vehicle registration.
  • Must commit to a consistent schedule for matched routes.

3. Fare Determination

  • Distance-based calculation using the actual route between pickup and drop-off.
  • Fuel cost benchmarking based on current Karachi petrol prices.
  • Occupancy adjustment to distribute cost fairly among passengers.
  • Periodic review when fuel prices or route conditions change materially.

4. Payment Methods

  • Cash paid directly from passenger to driver at time of travel.
  • Digital transfer via JazzCash, Easypaisa, or direct bank transfer.

5. Matching & Scheduling

  • Matches are based on origin, destination area, and preferred departure time.
  • Both parties are notified with trip details and confirmed fare.
  • Schedules are set on a daily or weekly basis for consistency.
  • Changes to schedule must be communicated at least 24 hours in advance.

6. Passenger Responsibilities

  • Be at the agreed pickup point on time.
  • Notify the driver promptly if unable to travel.
  • Maintain respectful conduct during the commute.
  • Do not share ride access or credentials with others.
  • Settle the confirmed fare in full using the agreed payment method.

7. Driver Responsibilities

  • Arrive at the pickup point within the agreed time window.
  • Notify passengers promptly in case of cancellation or delay.
  • Maintain the vehicle in a clean, safe, and roadworthy condition.
  • Do not accept unregistered passengers during a matched commute.
  • Accept only the confirmed fare with no additional charges permitted.

8. Cancellations

Cancellations made more than 24 hours in advance carry no penalty. Repeated short notice cancellations may affect matching priority or cause suspension.

9. Safety

  • All drivers on the platform are verified before being matched.
  • Passengers can report safety concerns directly through the platform.
  • razacar reserves the right to suspend or permanently remove any user for conduct that compromises safety or experience.

10. Platform Conduct

  • Harassment, abuse, or threatening behaviour.
  • Repeated no-shows without notice.
  • Providing false information during registration.
  • Attempting to conduct transactions outside the platform.
  • Charging or paying amounts that deviate from the confirmed fare.

11. Limitation of Liability

razacar is a coordination and matching platform. We are not a transport operator, employer of drivers, or provider of transportation services.

Users assume responsibility for their participation in any commute arrangement made through razacar.