Service Policy

1. What razacar Is

razacar is a structured carpooling platform connecting daily commuters in Karachi who share routes and timings.

razacar is not a ride-hailing service. We facilitate structured, recurring commute arrangements between verified users.

2. Who Can Use razacar

Passengers

• Any commuter with a regular, recurring route in Karachi.
• Must register with a valid email and route details.
• Must agree to scheduled pickup times and locations.

Drivers

• Must own a registered, roadworthy vehicle.
• Must provide valid vehicle registration.
• Must commit to a consistent schedule for matched routes.

3. Fare Determination

• Distance-based calculation using the actual route between pickup and drop-off.
• Fuel cost benchmarking based on current Karachi petrol prices.
• Occupancy adjustment to distribute cost fairly among passengers.
• Periodic review when fuel prices or route conditions change materially.

4. Payment Methods

• Payments are made through the payment methods made available by razacar.
• Passengers and drivers must use the approved payment flow provided by the platform.
• Any settlement, transfer, or withdrawal related to platform earnings must follow razacar's payment and withdrawal rules.

5. Funds Withdrawal Facility

• Eligible drivers may be granted access to a funds withdrawal facility through the platform.
• Before making a withdrawal, the driver must accept the required declaration.
• The declaration confirms that the withdrawn funds will be used solely for fuel expenses related to the driver's vehicle.
• Additional terms related to withdrawal eligibility, limits, and processing may apply through the platform.

6. Matching & Scheduling

• Matches are based on origin, destination area, and preferred departure time.
• Both parties are notified with trip details and confirmed fare.
• Schedules are set on a daily or weekly basis for consistency.
• Changes to schedule must be communicated at least 24 hours in advance.

7. Passenger Responsibilities

• Be at the agreed pickup point on time.
• Notify the driver promptly if unable to travel.
• Maintain respectful conduct during the commute.
• Do not share ride access or credentials with others.
• Settle the confirmed fare in full using the agreed platform payment method.

8. Driver Responsibilities

• Arrive at the pickup point within the agreed time window.
• Notify passengers promptly in case of cancellation or delay.
• Maintain the vehicle in a clean, safe, and roadworthy condition.
• Do not accept unregistered passengers during a matched commute.
• Accept only the confirmed fare with no additional charges permitted.

9. Cancellations

• Cancellations made more than 24 hours in advance carry no penalty.
• Repeated short-notice cancellations may affect matching priority or cause suspension.

10. Safety

• All drivers on the platform are verified before being matched.
• Passengers can report safety concerns directly through the platform.
• razacar reserves the right to suspend or permanently remove any user for conduct that compromises safety or experience.

11. Platform Conduct

The following activities are not allowed:

• Harassment, abuse, or threatening behaviour.
• Repeated no-shows without notice.
• Providing false information during registration.
• Attempting to conduct transactions outside the platform.
• Charging or paying amounts that deviate from the confirmed fare.

12. Limitation of Liability

razacar is a coordination and matching platform. We are not a transport operator, employer of drivers, or provider of transportation services.

Users assume responsibility for their participation in any commute arrangement made through razacar.