Refund Policy

1. Scope

This Refund Policy applies to payments, charges, and transactions processed through razacar's approved payment methods and platform services.

2. Eligible Refunds

A refund may be considered in the following circumstances:

• Driver no-show where the trip was confirmed and paid through the platform.
• Incorrect match where the route or timing materially differs from the registered details.
• Platform error resulting in a duplicate charge, incorrect charge, or other technical payment issue.
• Service withdrawal where razacar discontinues service availability in the user's area before the service begins.

3. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

• Passenger cancels after a confirmed match has been made.
• Passenger fails to appear at the agreed pickup location.
• Travel dissatisfaction resulting from traffic conditions, weather, or circumstances outside the driver's control.
• Service was made available but was not used by the passenger.
• Requests that fall outside the eligibility criteria described in this policy.

4. Funds Withdrawal Facility

Where a driver withdraws funds through the funds withdrawal facility:

• The driver is required to accept the applicable withdrawal declaration before the withdrawal is processed.
• Once a withdrawal has been successfully processed, it is generally considered final and may not be eligible for reversal or refund except in cases of technical error or unauthorized transactions verified by razacar.
• razacar reserves the right to review and investigate any withdrawal-related dispute before determining an appropriate resolution.

5. Partial Refunds

Where a platform fee, subscription, or advance payment covers a defined period and razacar is unable to provide the service for part of that period, a pro-rated refund may be issued at razacar's discretion.

6. How to Request a Refund

• Contact razacar support within 48 hours of the incident.
• Provide your registered phone number, route details, payment information, and a summary of the issue.
• Include any relevant transaction reference, receipt, screenshot, or supporting documentation where available.

7. Processing & Settlement

• Approved refunds will normally be processed within 5–7 business days.
• Refunds will be returned through the same payment method used for the original transaction where reasonably possible.
• razacar may request additional verification before processing a refund.

8. Final Decision

All refund decisions made by razacar are final. razacar reserves the right to decline any refund request that does not meet the criteria outlined in this policy.