Refund Policy

Last updated: 2026-04-13

1. Scope

razacar supports multiple payment methods including cash, JazzCash, Easypaisa, bank transfer, and razacar Wallet.

  • Cash payments: razacar does not handle or intermediate cash transactions. Disputes over cash are between the passenger and driver directly.
  • Digital payments: JazzCash, Easypaisa, bank transfer, and razacar Wallet transactions are subject to this refund policy.

2. Disclaimer on Cash Transactions

Where payment is made in cash directly between passenger and driver, razacar is not a party to that transaction.

3. Eligible Refunds

  • Driver no-show: fare was paid digitally in advance and the driver fails to arrive.
  • Incorrect match: route or timing materially differs from registration.
  • Platform error: duplicate or incorrect charge due to technical error.
  • Service withdrawn: razacar discontinues service in your area before start.

4. Non-Refundable Situations

  • Passenger cancels after a confirmed match has been made.
  • Passenger no-show at the agreed pickup point.
  • Travel dissatisfaction due to traffic conditions outside the driver's control.
  • Disputes arising from cash transactions.
  • Service was made available but not used by the passenger.

5. Partial Refunds

Where a platform fee or advance digital payment covers a defined period and razacar is unable to fulfil the service for part of that period, a pro-rated refund may be issued at razacar's discretion.

6. How to Request a Refund

  • Contact razacar support within 48 hours of the incident.
  • Provide your registered phone number, route details, payment method, and issue summary.
  • For digital payments, include a transaction reference or screenshot where possible.

7. Processing & Settlement

  • Approved refunds will be settled within 5-7 business days.
  • Refunds will be returned via the same digital channel used for the original payment where possible.
  • razacar reserves the right to request verification before processing any refund.

8. Final Decision

All refund decisions made by razacar are final. razacar reserves the right to decline any refund request that does not meet the criteria outlined in this policy.